At Scientific Temperament (scintifictmprament.org), we strive to ensure customer satisfaction with our products and services. We understand that situations may arise where you need to cancel an order or request a refund. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed. By placing an order through our website, you agree to the terms set forth in this policy.
1. Order Cancellation
You can request to cancel your order within 24 hours of placing it. Once the order is processed and shipped, cancellations are no longer possible.
To request a cancellation, please contact us at:
- Email: support@scintifictmprament.org
- Phone: +91 8751944028
If the cancellation request is approved before the order is processed, you will receive a full refund.
2. Refund Eligibility
Refunds are only applicable in the following situations:
- You received a damaged or defective product.
- The product you received is different from what you ordered.
- The product was lost during shipping.
To be eligible for a refund, you must provide proof of purchase and a detailed description of the issue. Please also include photos of the damaged or incorrect item if applicable.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact us at support@scintifictmprament.org or call +91 8751944028.
- Provide your order number, proof of purchase, and details of the issue.
- If applicable, include photos of the damaged or incorrect product.
Our team will review your request and notify you of the approval or rejection of your refund. If your refund is approved, the amount will be credited back to your original payment method within 7-10 business days.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Downloadable digital products
- Donations made to the organization
- Products purchased during special promotional events
5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and still have not received your refund, please contact us at support@scintifictmprament.org.
6. Changes to This Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after any changes indicates your acceptance of the revised policy.
7. Contact Us
If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at:
Scientific Temperament Head Office: Biswanath, Assam – 784168 Email: support@scintifictmprament.org Phone: +91 8751944028
We appreciate your support and understanding as we work towards promoting scientific awareness and education in India.